1. Who we are

Uniti Power is a brand of Secure Power Ltd. Secure Power Ltd is the data controller for personal information collected through this website, which means we decide what information is collected and what happens to it.

We have appointed a Data Protection Officer, who handles requests about your rights and anything else covered by this policy. You can reach them at [email protected], marked for the attention of the Data Protection Officer. Our full company details are in section 13.

This policy covers this website only. It does not cover third-party websites we link to, and we are not responsible for how those sites handle your information.

2. Information we collect

Information you give us

We collect what you type into our forms, and nothing more than each form asks for:

Providing this information is not a legal or contractual requirement. You do not have to give it to us, but if you do not, we cannot answer an enquiry, register a product or deal with a fault report.

We keep what we collect to a minimum and we do not seek sensitive information through this website. Please do not send us special category information, such as health information, through these forms. We have no need for it and do not ask for it.

Information collected automatically

When you visit, our servers and security services record technical information: your IP address, the date and time of your visit, the pages you viewed, the site you arrived from, and your browser and device type. Cookies also collect information, which is covered in section 4.

We do not make decisions about you by automated means, and we do not carry out profiling that produces legal or similarly significant effects.

3. Why we use it, and our lawful basis

The UK GDPR requires us to have a lawful basis for everything we do with your information. Here is each purpose and the basis we rely on.

Where we rely on legitimate interests, we have considered whether our interest is outweighed by your rights and freedoms, and concluded that it is not, because we only use the information for the purpose it was given and in ways you would reasonably expect. You can object to any of it, and we explain how in section 9.

4. Cookies

A cookie is a small text file placed on your device when you visit a website. Cookies let a site remember things between pages and between visits, such as that you are signed in or which options you chose. Similar technologies, including local storage and tracking pixels, do comparable jobs and are covered by this section too.

Cookies set by this website are called first party cookies. Cookies set by another organisation whose service appears on our pages, such as live chat, are called third party cookies.

How we use them, and the law that applies

Under the Privacy and Electronic Communications (EC Directive) Regulations 2003 we may only place cookies on your device with your consent, unless a cookie is strictly necessary to provide a service you have asked for. We therefore set the strictly necessary cookies listed below without asking, and set every other cookie only after you have agreed.

We do not use cookies to build advertising profiles, we do not deploy third-party advertising cookies, and we do not sell information collected through cookies.

Strictly necessary

Required for the website to function and to keep it secure. These do not require consent, and the site will not work properly without them.

Functional

Set only if you accept them. They add features rather than keep the site running.

Analytics

Set only if you accept them. They tell us how the site is used so we can improve it. They do not tell us who you are.

Giving, refusing and withdrawing consent

When you first visit the site, a banner asks whether you accept optional cookies. You can accept or reject them with one click, and rejecting them will not stop you using the site or reading anything on it.

You can withdraw consent at any time. Delete this site's cookies through your browser, usually under Settings, Privacy, and the banner will ask you again on your next visit. Blocking strictly necessary cookies will stop parts of the site working. If you want to opt out of Google Analytics across every site you visit, Google publishes a browser add-on for that purpose.

Cookies set by Cloudflare, Google and tawk.to are governed by their own privacy notices as well as this one, and may involve transfers outside the UK, which is covered in section 6.

5. Who we share it with

We do not sell your information, we do not compile it for that purpose, and we do not share it for anyone else's marketing.

We share it with:

• Our approved partners and distributors, where your enquiry needs quoting, supplying or servicing locally. We tell you when we pass an enquiry on, and only pass what is needed to deal with it.
• Service providers acting on our instructions, including our website hosting and infrastructure providers, Cloudflare for security and performance, Google for reCAPTCHA form protection and, where you have consented, analytics, tawk.to for live chat, our email and newsletter providers, our IT support and website development providers, and our logistics providers. Each is bound by a written contract that restricts them to processing data on our instructions.
• Our professional advisers, such as accountants, auditors, bankers and lawyers, where they need it to advise us.
• Our agents, suppliers and contractors, where they are involved in fulfilling what you have asked for.
• Regulators, law enforcement and others, where we are required to by law, or where it is necessary to protect our rights, property or safety.
• A buyer or successor, if the business or part of it is sold or reorganised. Your information would remain subject to this policy.

6. Sending information outside the UK

Some of the providers above operate internationally, so your information may be processed outside the United Kingdom.

Where that happens, we make sure the transfer is protected by one of the safeguards UK data protection law allows: a transfer to a country the UK government has decided offers adequate protection, or the International Data Transfer Agreement or the UK Addendum to the European Commission's standard contractual clauses, supported by a transfer risk assessment. You can ask us for details of the safeguard applying to a particular transfer using the contact details in section 13.

7. How long we keep it

As a business we aim to keep information for six years, unless you tell us you no longer want it stored with us or we no longer have a reason to hold it. In practice that works out as follows.

At the end of those periods we delete the information or anonymise it. It may persist briefly in secure backups after deletion, and is removed as those backups are cycled.

8. How we protect it

The whole site, including every form on it, runs over encrypted HTTPS. Beyond that we take appropriate technical and organisational measures to protect personal information, including access controls and password policies so staff only see what they need, encryption, firewalls, anti-virus and anti-malware protection, protection against automated abuse of our forms, breach and authentication procedures, and written contracts with the providers who process data for us.

No system is completely secure, and information sent over the internet always carries some risk. If a breach occurs that is likely to result in a risk to your rights and freedoms, we will report it to the Information Commissioner's Office within 72 hours of becoming aware of it, and tell you directly where the law requires it.

9. Your rights

Under UK data protection law you have the following rights. They are free to exercise.

• Access a copy of the personal information we hold about you.
• Rectification of information that is inaccurate or incomplete.
• Erasure of your information, where we no longer have a good reason to keep it.
• Restriction of how we use it, while an issue is being resolved.
• Objection to our use of it where we rely on legitimate interests, and an absolute right to object to direct marketing.
• Portability: to receive information you gave us in a machine-readable format, or have it sent to another organisation, where we rely on consent or contract and process it automatically.
• Objection to profiling or automated decision making that could affect you.
• Withdrawing consent at any time, where we rely on consent. This does not affect anything done before you withdrew it.

To exercise any of these, contact our Data Protection Officer using the details in section 13. We will respond within one month. If a request is complex we may extend that by up to two further months, and we will tell you if we do. We may ask you to confirm your identity first, so we do not give your information to someone else.

10. Marketing

Marketing is opt-in. We only send marketing emails to people who have asked for them, or to existing business contacts about similar products where the law allows it. Every marketing email has an unsubscribe link, and unsubscribing takes effect promptly.

Unsubscribing from marketing does not stop us replying to an enquiry, or contacting you about a fault report, a warranty registration or something affecting a product you own.

11. Other websites and services

This site links to other websites, including our partners, our software download site and video hosted elsewhere. Those sites are maintained by others and operate under their own privacy policies. We are not responsible for how they handle your information, and we recommend reading their notices before providing anything.

12. Changes to this policy

We review this policy periodically and update it when what we do changes. The date at the top shows when it was last revised. Where a change materially affects you, we will bring it to your attention rather than rely on you noticing.

13. Contact and complaints

If you are unhappy with how we have handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office, the UK supervisory authority for data protection, at ico.org.uk or on 0303 123 1113. Complaining to us first does not affect that right.