Prevention is better than a cure
Speak to our teamCover by range
Uniti Power provides range-specific warranty cover for eligible products purchased and used in accordance with the applicable terms. Periods below apply to registered products in the UK. Cover in other territories is confirmed by your local partner.
Tempo
Line-interactive tower UPS
- UPS electronics
- 6 years
- Batteries
- 1 year
TMP850IEC, TMP1200IEC and TMP2200IEC.
Echo
Short-depth online rack UPS
- UPS electronics
- 3 years
- Batteries
- 1 year
ECH1000RMi2U, ECH2000RMi2U and ECH3000RMi2UER.
Symphony
True online rack and tower UPS
- UPS electronics
- 6 years
- Batteries and accessories
- 2 years
SPY1500RMi2U, SPY3000RMi2U, SPY6KiRT(B) and SPY10KiRT(B).
Warranty runs from the original date of purchase. Batteries are consumable components and carry their own terms, separate from the UPS electronics.
Keeping your cover valid
Most warranty problems are avoidable. These are the things that protect both the equipment and the cover on it.
Register the product
Registration links the serial number to you, and gives you extended access to our technical support team.
Keep proof of purchase
You may be asked for the original invoice or the product serial number when you claim.
Install to the manual
Supply, earthing, clearance and rack depth all have stated requirements. Installation outside them is excluded.
Watch the temperature
Batteries last longest at 20 to 25 °C. Heat is the single biggest cause of early battery failure.
Keep batteries charged
Recharge at least every six months. Batteries left flat in storage can be beyond recovery.
Report problems early
A UPS on bypass or reporting a battery fault is not protecting the load. Tell us while it is still a small job.
The detail
The conditions below apply across all three ranges.
General conditions
- Warranty applies from the original date of purchase.
- Proof of purchase or the product serial number may be required.
- Products must be installed, operated and maintained in accordance with Uniti Power guidance and the manual for the model.
- Batteries are consumable components and carry separate warranty terms.
- Replacement parts and batteries must be of the same type and number as those originally supplied.
What is excluded
- Misuse, or use outside the conditions stated in the manual.
- Unauthorised modification, or repair by anyone other than qualified personnel.
- Incorrect installation, including supply or earthing arrangements outside specification.
- Unsuitable environments, such as excessive heat, damp, dust or blocked ventilation.
- Normal battery ageing, and capacity loss from storage or operation outside the recommended conditions.
Making a claim
Contact technical support with the details below and we will take it from there.
Step 1
Gather the details
Product model and serial number from the rear or side label, the site location, and a description of what the system is doing, including any alarm or code on the display.
Step 2
Report the fault
Use the Faults tab on our contact page, which captures everything our engineers need first time, or call us if the system is down and the load is at risk.
Step 3
We assess and advise
Our team will confirm whether the issue is covered, and arrange the repair, replacement part or replacement batteries through the appropriate route.
Register your UPS
Registration takes a couple of minutes and links your serial number to your organisation, so a warranty claim does not start with a hunt for the original invoice. It also opens extended access to our technical support team.