Quick Start Guides

Installed properly, connected properly, running the way it should

Start with your range

Setting up a Tempo is not the same job as setting up a Symphony. Find your range first, then work through the steps below.

Tempo

Line-interactive tower

TMP850IEC, TMP1200IEC, TMP2200IEC. Plug-and-socket install with no configuration menu. Sits on a desk or a shelf, protects a workstation or a small comms position.

Technology
Line interactive with AVR
Transfer time
2 to 8 ms
Batteries
Internal only, no expansion
Weight
5.2 to 10.4 kg

Output is a stepped sine wave, so it suits IT and office loads rather than equipment that needs a true sine supply.

Echo

Short-depth online rack

ECH1000RMi2U, ECH2000RMi2U, ECH3000RMi2UER. Built for cabinets where depth is the constraint, at 428 mm on most models.

Technology
Online double conversion
Transfer time
0 ms, THD below 2%
Batteries
Internal, or external on extended runtime
Expansion
Up to four battery cabinets

Settings only persist after the unit is shut down completely on battery, which catches people out.

Symphony

True online rack and tower

SPY1500RMi2U and SPY3000RMi2U on IEC connectors, SPY6KiRT and SPY10KiRT on terminal blocks. The range with video guides, further down this page.

Technology
Online double conversion
Transfer time
0 ms to battery
Batteries
Internal, plus external modules
Expansion
Four modules, or six on 6 and 10kVA

6kVA and 10kVA units are hard wired and need a qualified electrician. Up to three can run in parallel.

Symphony video guides

Video guides currently cover the Symphony range. Each one runs through unpacking, orientation, battery and supply connection and first power-on. Tempo and Echo are covered by the written steps below and by their manuals.

SPY1500RMi2U

Symphony 1.5kVA, 2U rack/tower

36 VDC battery, IEC C14 input, four protected and four programmable C13 outlets.

SPY3000RMi2U

Symphony 3kVA, 2U rack/tower

72 VDC battery, IEC C20 input, one C19 and eight C13 outlets across two groups.

SPY6KiRTB and SPY6KiRT

Symphony 6kVA

Terminal-block input and output, 192 or 240 VDC battery, up to six external battery modules.

SPY10KiRTB and SPY10KiRT

Symphony 10kVA

Terminal-block input and output, parallel operation of up to three units for critical loads.

Setting up, step by step

The order matters on every range. Where a step differs between Tempo, Echo and Symphony, the difference is called out. Hard-wired systems need a qualified electrician.

  1. Step 1

    Unpack it in the right place

    Move rack and battery equipment to its final position while still boxed, and unpack with two people. A Symphony 10kVA battery module is over 60 kg, an Echo 3kVA with internal batteries is 27 kg, and a Tempo 2200 is 10.4 kg. Keep the packaging until you have checked for damage.

  2. Step 2

    Let a cold unit warm up

    Equipment brought in from the cold carries condensation, which is a shock hazard. Echo systems ask for two hours to acclimatise. Symphony manuals say to wait until the unit is completely dry inside and out. Do not power anything before then.

  3. Step 3

    Give it room to breathe

    Echo needs 200 mm behind and 250 mm each side. Symphony needs 200 mm behind on 1.5 and 3kVA, and 500 mm on 6 and 10kVA. A Tempo tower wants clear airflow and at least 200 mm from a monitor to avoid interference. Never block the vents, and keep all of them out of sunlight and damp.

  4. Step 4

    Get the supply right

    Tempo plugs into a two-pole, three-wire earthed socket and is for TN systems only. Echo ships with a cord and plug, but an external switchable breaker should still be fitted upstream, and it supports TN, IT and TT. Symphony 6 and 10kVA are hard wired: earth first, D-curve breaker at 63 A or 80 A, 10 mm² protective earth, upstream breaker open before you start. Every range must be properly earthed.

  5. Step 5

    Connect battery modules with the unit off

    Tempo has internal batteries only, so there is nothing to add. Echo takes up to four external battery cabinets, daisy-chained. Symphony takes four modules, or six on 6 and 10kVA, with runs under 10 m. On both, the UPS must be completely off, the module cable comes off the module first, and polarity must not be reversed. A small arc on connection is normal.

  6. Step 6

    Check the plate, connect the load, power on

    Confirm the name plate matches your supply and total load. On Tempo, press the power switch; it starts on battery the same way if there is no mains. On Echo and Symphony, hold the button for more than three seconds until the buzzer sounds and the self-test runs. A Symphony cold start is a short press between 100 ms and one second, and only works if the unit has run from utility at least once.

  7. Step 7

    Charge before you rely on the runtime

    Tempo needs at least eight hours plugged in with no load for full rated backup. Echo reaches 90% in about five hours on standard models. A new Symphony 1.5 or 3kVA needs 72 hours. Any system that has been in storage needs a full charge, and batteries should be recharged at least every six months.

  8. Step 8

    Set it up for the site

    Tempo has no settings menu, it simply works. Echo and Symphony both default to 230 V output, with ECO and bypass disabled until you enable them. On Echo, settings are only saved once the unit has shut down completely on battery, so cut the mains, wait a minute and restart before assuming a change has stuck.

  9. Step 9

    Keep the wrong things off the output

    Do not run power strips or surge suppressors from a UPS output, and do not protect laser printers or scanners with a Tempo. Keep output cable runs under 10 m on Echo and Symphony to avoid radio interference, and communication leads under 3 m on Echo.

  10. Then

    Connect it to your monitoring

    Tempo connects over USB. Echo and Symphony take a UPNETG2 card for network monitoring, or connect over USB or RS232 to a host running WinPower G2. SPS G2 handles clean shutdown on the machines that need it, and the Uniti Power IoT app puts status and alerts on a phone.

Site conditions

Batteries are the part of a UPS most affected by where you put it. The manuals put optimal battery temperature at 20 to 25 °C on every range.

Tempo

Operating temperature
0 to 40 °C
Storage
−10 to 40 °C
Input range
170 to 280 VAC, 50 or 60 Hz
Supply system
TN only, earthed socket
First charge
8 hours for rated backup

Echo

Operating temperature
−20 to 40 °C
Relative humidity
0 to 97%, non-condensing
Altitude
Up to 3000 m, derate 1% per 100 m above 1000 m
Clearance
200 mm behind, 250 mm each side
Input range
90 to 275 VAC, 40 to 70 Hz
First charge
90% in about 5 hours

Symphony 1.5kVA and 3kVA

Operating temperature
0 to 40 °C
Relative humidity
0 to 95%
Altitude
Up to 3000 m, derate 1% per 100 m above 1000 m
Rear clearance
200 mm
Input range
160 to 300 V at full load, 40 to 70 Hz
First charge
72 hours for rated backup

Symphony 6kVA and 10kVA

Operating temperature
0 to 50 °C, 50% derating above 40 °C
Relative humidity
0 to 95%, non-condensing
Altitude
Below 3000 m, derate 1% per 100 m above 1000 m
Rear clearance
500 mm
Rack depth
800 mm or deeper recommended
Upstream breaker
D-curve 63 A or 80 A

Reading the panel

The three ranges tell you what is happening in different ways. Tempo speaks through its LCD, Echo and Symphony through indicator lights, the screen and the buzzer.

Tempo

AVR active
AVR mark flashes once a second
On battery
Battery mark flashes, beep every 10 s
Battery low
Beep every second
Overload
Beep twice a second
Fault
FAULT on screen, continuous tone

A blank screen usually means a flat or failed battery, or that the power switch has not been pressed. A continuous tone with healthy mains means the unit is overloaded.

Echo

Indicators
Bypass, Normal, Battery, Fault
On battery
Beep every 4 s
On bypass
Beep every 2 minutes
Warning vs fault
Flashing code is a warning, steady is a fault
Battery test
Hold Up Page for 4 s in normal mode

Codes worth knowing: 10 output short circuit, 22 overload, 23 over temperature, 57 battery not connected, 59 charger failure, 60 emergency power off active.

Symphony

Green
Online or high efficiency, load protected
Yellow
Battery mode, or load on bypass
Red
Active alarm or fault
On battery
Beep every 4 s, every second when low
Overload
Beep twice a second

The backlight dims after ten minutes and any button wakes it. Holding ESC for three seconds silences the alarm until the next event.

Alarms on any range

No battery detected
Check the battery connections and, on Echo and Symphony, the detection lead, the battery breaker and the external module count in the settings.
Battery fault or end of life
A test has failed or minimum discharge voltage has been reached. Echo batteries are rated at 300 cycles or two to three years, Symphony at three to five years with replacement at four.
Overload
Remove non-critical load. Echo carries 105 to 125% for at least a minute, Symphony 105 to 125% for several minutes, and both drop out quickly above 150%.
Short runtime
Usually overload, an incomplete first charge or ageing batteries. Recharge fully and re-run a battery test before replacing anything.
Over-temperature
Clear the vents, restore the clearance behind the unit, remove nearby heat sources and check the intake temperature.
Output short circuit
Remove every load and confirm the short is cleared before restarting.
Emergency power off active
Check the EPO connector and jumper, then clear the state from the control menu.

Internal faults such as DC bus or inverter voltage alarms are not user serviceable. Note the code or message on screen and contact technical support.

The full manual, when you need it

The full manual, when you need it

These guides cover getting a system running. The user manual for your model covers wiring diagrams, parallel operation, the full settings menu, maintenance and the complete alarm list. Tempo and Echo systems have their own manuals, and our technical support team can help with anything the documentation does not answer.

Download manuals

Prevention is better than a cure

Speak to our team