Prevention is better than a cure
Speak to our teamWhat we can help with
Our engineers work on these systems every day. Whether you are specifying a first installation or picking apart the behaviour of one that has been in service for years, ask and you will get a straight answer.
Specification and sizing
Working out the right capacity for a load, allowing for growth and inrush, and choosing between line interactive and true online for the environment you are protecting.
Runtime and battery sizing
How long you actually need, how that changes as load and batteries age, and when external battery modules make more sense than a larger unit.
Installation and environment
Supply and earthing arrangements, rack depth and clearance, ventilation and ambient temperature, and what a site needs to keep cover valid.
Monitoring and network cards
UPNETG2 setup, SNMP v1 and v3, Modbus TCP, MQTT and the REST API, plus getting alerts into the systems you already run.
Software and shutdown
WinPower G2 and SPS G2 deployment, shutdown plans across physical and virtual infrastructure, and the Uniti Power IoT app.
Batteries and lifecycle
Expected service life, what accelerates wear, interpreting battery test results, and identifying the right replacement kit for a unit already in service.
Have these to hand
Not all of it applies to every question, but the more of it you can give us, the more likely you get an answer rather than a follow-up question.
Model and serial number
On the label on the rear or side of the unit, for anything about a system you already have.
The load
What is connected, or what you intend to connect, with nameplate ratings if you have them.
What you are trying to achieve
Runtime target, the systems that must stay up, and anything the installation has to work around.
Network and software detail
Firmware versions, card type, and the monitoring or virtualisation platform involved.
Looking for something more specific?
Technical support is for questions. If you already know what you need, these go straight there.
Something is wrong with a unit
Checks to run first, then a form that captures what our engineers need.
Report a fault →A warranty question
Cover by range, what is included and excluded, and how a claim works.
Warranty information →A manual or software
User manuals for every model, WinPower G2, SPS G2 and the mobile apps.
Go to downloads →Setting one up for the first time
Site conditions, connection order, first charge and what the panel is telling you.
Quick start guides →How support is delivered
Two routes, and they work alongside each other. You will not be passed back and forth between them.
From us
Product and engineering questions
- Specification, compatibility and sizing advice.
- Configuration of network cards, monitoring and shutdown software.
- Interpreting alarms, event logs and battery test results.
- Firmware, documentation and replacement part identification.
Ask us directly, whether you bought through a partner or are still working out what you need.
Through your partner
Services on site
- Project planning, consultancy and installation.
- Preventative maintenance and scheduled inspection.
- Battery services, including replacement and disposal.
- Commercial matters, stock and lead times.
Our partners are trained on the range and backed by our engineers, so the advice is the same wherever you start.
Most support calls start with "when did it start?"
Connected monitoring answers that before you ask. UPNETG2 cards and WinPower G2 keep an event log, alert you when something changes, and let our engineers see the history rather than work from memory.
Ask us
Whichever route you take, include the model and serial number if the question is about a unit you already have. It saves a round trip.
Send us the detail
The contact form is the best route for anything with specifics attached, and it reaches the right engineer first time.
Happy to pick up a thread you have already started, or take screenshots and logs as attachments.
Telephone
Quickest for anything urgent, or when it is easier to talk through than to type out.